09: An Innovative Approach to Customer Service Can Build Unbreakable Bonds with Customers- Interview with Richard Christie

09: An Innovative Approach to Customer Service Can Build Unbreakable Bonds with Customers- Interview with Richard Christie

Welcome to Episode 9 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Richard Christie, the Head of Customer Success at The Skills Network. We hear him talk about how customer service has played an increasingly important role during the pandemic; why he was able to navigate the past year with empathy, ultimately leading to success; and why cookies can help retain customers and forge an unbreakable bond!

You can find Richard online at: https://www.linkedin.com/in/richard-christie-8a260222

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