11: Compassion in a time of COVID-19: Building lasting customer relationships by active listening – Interview with Sarah Sargent

11: Compassion in a time of COVID-19: Building lasting customer relationships by active listening – Interview with Sarah Sargent

Welcome to Episode 11 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Customer Experience Director, Sarah Sargent.

We hear her talk about how the pandemic has brought more empathy when servicing the more vulnerable; the importance of applying active listening to every customer interaction; and what she learned about customer service from her delivery man!

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You can find Sarah online at:https://www.linkedin.com/in/sarahjsargent/

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