12: How the Appropriate Technology can Play a Vital Role in Customer Service with Justin Robbins

12: How the Appropriate Technology can Play a Vital Role in Customer Service with Justin Robbins

Welcome to Episode 12 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Customer Experience Researcher, Justin Robbins.

We hear him talk about how the appropriate technology can play a vital role in customer service; the difference between ‘customer service’ and ‘customer experience’; and what he’s learned about the paradox of choice.

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You can find Justin online at: https://www.linkedin.com/in/justinmrobbins/
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