14: How Important Is Customer Experience To Success In Business with Jonathan Daniels

14: How Important Is Customer Experience To Success In Business with Jonathan Daniels

Welcome to Episode 14 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Customer Experience Specialist and fellow author, Jonathan Daniels.

We hear him talk about how he identified a lack of Customer Experience focus in Brussels as an opportunity ripe for picking; how Agile methodologies are becoming ever more prevalent over time; and why the impact on customers is just as important as the growth of a company.

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You can find Jonathan online at:https://www.linkedin.com/in/jdaniels-cx/
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