Welcome to Episode 30 of The Customer Service Gold Dust Podcast.
In this episode, Gavin discusses a recent experience he had which reinforced the importance of getting it right the first time.
Having recently moved house, the weekly grocery delivery kept getting delivered to the old address… For seven weeks! This meant Gavin had to spend time every week with customer service until it was finally resolved.
But what if they had focused on the root cause and taken the time to get it right in the first place? That’s the heart of this episode, and frequently of customer service itself.