Welcome to Episode 31 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Business Speaker, Sales Trainer and Author, Tony Morris.
Tony has trained over 35,000 people through his company Tony Morris International, not to mention written numerous books.
We hear him talk about the importance of treating every call as if it were a mystery shopper; why you should be of service and do kind things without expecting anything in return; and how to turn tadpoles into whales.
You can find Tony online at: