Welcome to Episode 34 of The Customer Service Gold Dust Podcast.
In this episode, Gavin highlights the importance of effective listening.
There are many forms of listening and it’s important to understand the different levels to which it can be practised.
How do you effectively listen to your customers, whether it is over the phone or face to face? Are you listening to respond or actively listening to what they are saying in order to gain a deeper comprehension of their issue? It’s a crucial skill not only in work but in life.