Great customer service starts with having a world-class team culture where everyone has the right skills, tools and mindset to deliver a great customer experience every single time.

Be memorable for all the right reasons with Workshops tailored to your business.

Create Exceptional Customer Experiences Every Single Time.

If you’re looking to increase Customer Satisfaction in your organisation, you’re in the right place!

Why Gavin?

Over the last 20 years, I’ve worked with industry giants such as Virgin, O2, and the Royal Bank of Scotland as well as a diverse range of small to medium businesses to help them create memorable moments for their customers.

Regardless of your business type, you can become the preferred provider in your industry for your customers – and it all starts with exceptional customer service

I’ll work in your organisation to:
  • Increase customer retention so they spend more money with you
  • Turn complaints into compliments (yes, it’s 100% possible!)
  • Dramatically improve your sales and ROI
  • Build a rock-solid reputation as a company that cares about its customers
  • Turn customers into raving fans who refer business to you
  • Create a world-class working environment
  • Improve overall customer satisfaction
I’ll work in your organisation to:
  • Increase customer retention so they spend more money with you
  • Turn complaints into compliments (yes, it’s 100% possible!)
  • Dramatically improve your sales and ROI
  • Build a rock-solid reputation as a company that cares about its customers
  • Turn customers into raving fans who refer business to you
  • Create a world-class working environment
  • Improve overall customer satisfaction

Here’s why you’ll love my training programs:

  • Easy to implement – Forget courses that take weeks to implement! Your entire team will be able to learn and apply your core Customer Service Strategy in just 3 minutes.
  • Increase your net promoter score and increase the level of trust your customers have in your brand
  • Greater customer satisfaction – because happy customers are loyal customers
  • Better customer reviews online – because I don’t need to tell you that bad reviews are bad for business
  • A measurable reduction in customer complaints
  • Increased customer retention which means more sales, more repeat purchases and greater ROI
  • Create raving, loyal fans that actively promote your brand
  • Turn your employees into your biggest fans and ambassadors
  • Create a world-class culture designed to elevate and grow your business

Here’s why you’ll love my training programs:

  • Easy to implement – Forget courses that take weeks to implement! Your entire team will be able to learn and apply your core Customer Service Strategy in just 3 minutes.
  • Increase your net promoter score and increase the level of trust your customers have in your brand
  • Greater customer satisfaction – because happy customers are loyal customers
  • Better customer reviews online – because I don’t need to tell you that bad reviews are bad for business
  • A measurable reduction in customer complaints
  • Increased customer retention which means more sales, more repeat purchases and greater ROI
  • Create raving, loyal fans that actively promote your brand
  • Turn your employees into your biggest fans and ambassadors
  • Create a world-class culture designed to elevate and grow your business

Ready to Book Your Workshops?

To book tailor made workshops for your organisation, we need to find out more about your business. Please complete the form below and we’ll get back to you very soon.