Gavin ScottMake yourself memorable.

Become the business everyone is recommending, because you are

Creating Exceptional
Customer Experiences

Join the world’s best loved businesses that people can’t stop talking about.

Contact GavinView services
Gavin working with customer service professionals
With your teamView workshops
Gavin facilitating a customer service discussion
In the conversationView consulting

Gavin has worked with teams at

  • Virgin Media
  • npower
  • BMW
  • Barclays
  • O2
  • RBS
  • BT
  • EE
  • Vodafone

How can I help?

What clients remember.

Read all five testimonials
“We not only saw a massive increase in Sales but big improvements with our Customer Experience.”
Lee CharltonHead of Sales & Retention, npower Business
“Since Gavin’s involvement with Union Street we have seen a tenfold increase in the amount of positive customer feedback.”
Jose FernandezChief Operating Officer, Union Street Technologies
“There’s not many training sessions that I’ve seen that have had that level of stickiness before!”
Karen InghamCustomer Service Director, Virgin Media
Gavin Scott speaking at an O2 eventWatch the showreel

For me, service has always been personal.

I grew up in pubs. My family knew their customers by name, remembered their stories and made them feel welcome.

That stayed with me, from my first customer service role to leading a team of 120, and into the work I do today.

Read Gavin’s story
Finding Gold Dust book cover

Finding Gold Dust

My book on the moments that make service memorable.

Discover the book
Customer Service Gold Dust artwork

Customer Service Gold Dust

Explore 91 episodes of Customer Service Gold Dust.

Browse the podcast

Let’s talk about your customer experience.

Tell Gavin about your team, your event or the challenge you’re working on.

Contact GavinBook a discovery call

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