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From the podcast archive ·

67: Contact Center Secrets with Matt Beckwith

Guest profile: Matt Beckwith on LinkedIn

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Welcome to Episode 67 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Matt Beckwith.

Matt is a Director of Customer Experience and ‘The Contact Center Geek’.

We hear him talk about a particular habit he developed that has helped sharpen his Contact Center sword; the importance of looking beyond basic average handling time metrics; and why voice will likely never die out – but may merge with digital even more in the years to come.

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You can find Matt online at:


LinkedIn

Website


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